Class Registration and Cancellation Policy
Training Class Cost
Your training fee is determined at the time of your registration. If you register for a class as a non-member but join the IACA at a later date, you are still responsible for the non-member training rate for any classes your registered for prior to becoming a member. If you are an IACA member but your membership has lapsed, please renew your membership and verify it is active before registering for a training class, you can check your membership status here.
If you transfer your registration to a non-IACA member within your organization, you will be responsible for paying the difference between the member and non-member rates.
Payments / Refunds
All payments are in U.S. Dollars (USD). Payments for IACA classes must be received 10 business days prior to the first day of class. If you wish to register but are within the 10 day window, or know your agency will not be able to make the payment in time, please contact us at firstname.lastname@example.org as we’re willing to be flexible with you.
All refunds for credit card or PayPal payments will be subject to a 4% administrative fee to cover charges we must pay for those transactions.
Cancellations and Substitutions
Student cancellations or withdrawals from a class must be received by the Training Series Director via email at least 15 business days prior to the first day of class.
If your training fee has been paid but you cannot attend, you may transfer your registration to another person in your organization. If you transfer your registration to a non-IACA member, you will be responsible for paying the difference between the member and non-member rates. The IACA training director must be notified via email of any substitutions.
If a cancellation or withdrawal occurs within the 15 day period prior to the start of the class, class tuition will not be refunded to a student or organization and cannot be applied to future IACA classes. Exceptions to this cancellation policy can only be made by the Training Series Coordinator on a case by case basis.
To be certain you receive correspondence regarding the IACA Professional Training Series, please adjust your spam filter to accept incoming mail from the iaca.net domain, or from the email addresses email@example.com and firstname.lastname@example.org.