Webinar FAQ

Below are the most commonly-asked questions regarding webinars offered through the IACA’s Professional Training Series. If after reviewing this FAQ you have other questions about the IACA’s webinars, please contact us.

I’ve registered for a webinar. Now what?

Congratulations! Webinars are a great way to learn specific techniques or topics in a short period of time. Now that you’ve registered, you should expect to receive an email, with directions on how to access the webinar. Your email will be sent to you approximately one week before the webinar.

The IACA uses Citrix Software, commonly known as GoToMeeting/GoToWebinar, to run the webinars. Your email will provide you with the link you need to click in order to reserve your GoToWebinar seat. You MUST reserve your seat. A reminder will be sent to you prior to the start of the webinar – either notifying you that you still need to register with Citrix or reminding you of the webinar’s start date and time.

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I didn’t get an email from GoToMeeting.

If you haven’t received notifications from either the Online Training Coordinator or GoToMeeting, please email training@iaca.net, at least two days in advance of the webinar. Make sure you reference which webinar you are trying to attend.
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How do I know GoToMeeting will work on my computer?

You can check current system requirements here.

When you sign up with GoToMeeting for the first time, you will be prompted to download its software. BE FOREWARNED: It is not uncommon for an agency to block the GoToMeeting software. You should verify that you can run the software well in advance of the webinar session. Once the webinar begins, we cannot help you troubleshoot your problems. Here is a link you can use to test your connection.

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Will I see the presenter?

No. You will have the opportunity to listen to the presenter; however, you will be able to view their computer screen and the activity on it.

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Do I really need to call in/use my headset?

You are not required to call in or use a headset since you can hear the audio through your speakers. If you have questions, you can type them in for the presenter using your keyboard, as well as type chat messages to either the presenter or IACA staff.

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Can I sign up for my colleague/friend/coworker?

Yes. You can sign them up for the webinar; however, it is important to use their email address that is on file with the IACA. Otherwise, they will not receive the member tuition rate. Also, register for each person that will be attending the webinar session, even if you are viewing it together. Please use the honor system. Webinar fees are set at a reasonable rate of $10 for members to make the training affordable for you.

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What time is the webinar?

Webinar times will vary according to the presenter’s schedule.

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Is there an Android/iPhone App for GoToMeeting?

Yes. Search the appropriate app store for your operating system.

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How can I ask a question?

There is a feature on your control panel that will allow you to type a question. The presenter will respond to questions as time allows. Some presenters choose to take questions during the webinar while others save them for the end.

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It’s not working!

First, click here for help. If you are still having problems, contact Citrix customer support for further assistance.

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I can’t attend the webinar. Is there a way I can watch it later?

Select webinars are posted to the Member Resources section of the IACA website. Active IACA members can access them here, or by clicking “IACA Webinars” from your member dashboard.

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The webinar I want to view is not on the list of available videos.

There are a couple of reasons you may not find a webinar on the IACA website. First, we have a 45 waiting period before we will post a webinar after it has been given to a live audience. Second, not all webinars are recorded for playback. This is because either the presenter did not give permission to have their presentation recorded or it was determined that the presentation material was best suited for a live (interactive) audience.

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I want to register, but the website says you require registration 14 days in advance.

We routinely allow people to register up until the day before a webinar. First, check the IACA training area at to see if registration is still open for the webinar. If not, or if there is a wait list, send an email request for information to training@iaca.net.

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My agency won’t pay until afterwards / I cannot make the payment 15 days in advance.

Go ahead and register and then try to make payment as soon as possible. You will continue to receive reminder notices until payment is made. If you participate in any online training and fail to pay the appropriate fee, all future training opportunities will be suspended until payment has been made.

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I missed the webinar because of a meeting/emergency/I forgot it/etc. Can I get a refund or credit?

We do not issue refunds for missed webinars; however, you may be eligible for a webinar credit if the webinar will not be available for later viewing on the IACA website. Please email training@iaca.net with your request.

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Will I receive a certificate?

Yes. Those who participate in the live webinar will receive a certificate generated by GoToWebinar the next day. This is one of the reasons why it’s important to register under your own name. If you cannot attend the live session and the webinar is being recorded, email us at training@iaca.net and we’ll send you the recording along with a certificate of attendance. Note that not all webinars are recorded.

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I applied for membership, but the system won’t allow me to register.

Because your membership is in a pending status, you must either wait until you become an active member or register with an email address different than what you used to apply to the IACA with. If you choose the latter option, send an email to training@iaca.net and hold off making payment until we are able to adjust your fee from the non-member rate to the member rate. Once the rate has been adjusted, we will send you a new invoice for payment.

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